Refund policy

Last updated: 22 October 2026 · This page restates section 3 of our terms of service; if anything differs, the terms apply.

Who sells to you

OwnersPilot is a trading name of OakTek (Pty) Ltd (registration number 2012/052514/07), 8 Webb Street, Brackenhurst, Alberton, 1448, South Africa. See our legal notice for company details. Payments are processed by our merchant of record, whose terms also apply.

Playbooks ($9 PDFs)

We offer a 14-day refund on playbooks.

Membership

We offer a 14-day refund on your first membership payment. Memberships renew monthly or annually until cancelled; cancel any time via the customer portal and you keep access until the end of the paid period.

Your consumer rights

This does not limit any mandatory consumer rights you have where you live. For example, EU/UK consumers have a 14-day withdrawal right (for digital content, it ends once you start the download with your consent), and South African consumers have rights under the CPA and ECT Act.

How to ask for a refund

Email hello@ownerspilot.com.